faq

Frequently asked questions

If I place an order for a candle, when should I expect to receive it?


We aim to have your candle with you approximately 4 - 5 days after your order was placed.




How do I place an order?


1. First click on the style of jar. 2. Choose the jar colour from the menu. 3. Choose the scent you would like. 4. Select how many you wish to purchase. 5. Add to cart or buy now. 6. Repeat this process if you wish to buy additional candles.




I want to buy a candle now, can I do this?


Candles available to buy now are clearly marked.




If I buy a candle now, how soon will I receive it?


Our opening hours are Monday to Friday 9am - 5.30pm. Online orders received before 4.30 pm will be posted out the same day, via Royal Mail 1st Class Post. Online orders received after 4.30pm will be posted the following working day. Online orders received after 4.30pm Friday will be posted out the following working day which will be Monday.